Everyone talks about having great customer service – until you need it.
Here is my service promise:
My name is Tom Matthews and I am the owner of Gem Payroll LLC. My cell number is 239-676-0551. Call me if my team has failed you.
Our core values:
Be Fair, Be Honest and Be Transparent.
My pricing is at least 20% less than the big boys. I do not nickel and dime you to death. My basic service includes all these items with no extra charge:
Process Tax Payments,
SYNC with Quickbooks,
Quarterly Tax Returns,
Reports and more...
THE FINE PRINT
We've all used the same payroll processing companies in the past. Everything their sales person said sounded good. Here is the cost and here is what we do. As we know now, not everything goes according to plan.
The solution is informing you, my customer, about what happens when there is an unexpected hick-up. There is no small print for me. I want you to know what happens when you find a mistake after the payroll cutoff, or what happens if you don’t have the cash in the bank to cover the payroll.