(239) 354-7280

© 2019 by Gem Payroll LLC

Gem Payroll offers payroll processing services designed to meet the needs of small to medium size businesses. With headquarters in Naples Florida, we make our services available throughout SW Florida and surrounding counties.

Contact us today to for a quote!

1152 Goodlette Frank Rd N Naples FL  34102

(239) 354-7280

CUSTOMER SERVICE

Everyone talks about having great customer service – until you need it.  

 

Here is my service promise:

My name is Tom Matthews and I am the owner of Gem Payroll LLC.  My cell number is 239-676-0551. Call me if my team has failed you.

Our core values:

Be Fair, Be Honest and Be Transparent.

GREAT VALUE

My pricing is at least 20% less than the big boys.  I do not nickel and dime you to death. My basic service includes all these items with no extra charge:

  • Set Up

  • Employee Portal

  • Direct Depost

  • Process Tax Payments, 

  • SYNC with Quickbooks, 

  • Quarterly Tax Returns,

  • Reports and more...
     

THE FINE PRINT

We've all used the same payroll processing companies in the past. Everything their sales person said sounded good. Here is the cost and here is what we do. As we know now, not everything goes according to plan.

The solution is informing you, my customer, about what happens when there is an unexpected hick-up. There is no small print for me. I want you to know what happens when you find a mistake after the payroll cutoff, or what happens if you don’t have the cash in the bank to cover the payroll.

TESTIMONIALS

- Molly Spelman, August General Contracting

"The Gem team is great.  Very easy to work with.  I get the impression that they really care about our company.  I can always get through to a live person when I have a question.  They are always friendly and helpful."

- April Kettelle, Automated Shading and Lighting

"Gem Payroll is everything you would want in a payroll company.  They are friendly, professional and responsive.  Tom Matthews is the owner and has been in Southwest Florida for a long time.  He accepts responsibility for everything that happens at the company – good and bad.  If there is a problem or mistake, his first goal is to fix it – whether his team created the problem or it happened on our end.  That’s exemplary customer service. 

- Drew Foster, Foster & Son Fire

"The team is great.  I was surprised at how easy the transition is.  And I love there are never surprises.  The payroll is done on time and their invoice is exactly what I thought it would be.  Highly recommended."

Drew Foster, Foster & Son Fire"

- Rick Riessen, Crossroads Auto Spa

"I have hated the payroll process for years.  We have a lot of part time people. Staff turnover is big.  The amount of time wasted was unforgivable. Tom and his team solved this.  I could not be happier. Thank you Gem Payroll."