I have to be fair to you and I ask that you are fair to me and my team. If we make a mistake, we have to fix it. And notify you. If you make a mistake, you need to work with us to fix the problem. We all have the same goal: we want your employees properly paid.
While this goes without saying, it is talked about a lot more than it is practiced. One of the major complaints about my competitors is they bill you for work performed that you thought was in the basic service. This is not honest. I want you to never be surprised by one of our invoices. I won’t ever make a mistake and keep it from you.
Merriam-Webster says Transparent is “free from pretense or deceit.” It is so much easier to work together when we understand each other. We do not have hidden agendas. We will deliver a great service and want to be paid for that service.