How Many of the 12 Criteria to a Great Workplace Do You Follow?
Marcus Buckingham and Curt Coffman of the Gallup Organization conducted a multi-year study asking what makes a great company to work for....
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Tom Matthews
Jan 28, 20202 min read
Why Do Customers Buy?
The answer is a little shocking and a little counter-intuitive. Because it is not price, it is not even the product. It is who you are,...
Tom Matthews
Dec 3, 20191 min read
What Rights do Employees Have With Medical Marijuana?
In the state of Florida, the answer is none! Then governor Rick Scott signed a bill into law (Fla. Stat. § 381.986). that explains how...
Tom Matthews
Nov 19, 20193 min read
How much mediocrity do you accept?
My definition of mediocrity is sub-par performance by someone in our organization (including me) that does not meet the minimum bar to...
Tom Matthews
Nov 5, 20192 min read
Customer Service and Air Conditioning
You know this story. It’s midnight on Saturday and the house seems very warm. I check the thermostat: temperature set at 72, house temp...
Tom Matthews
Oct 29, 20192 min read
It’s the Banker not the Bank
We care about banks the most when we need to borrow money. Now that we are in that position, we have to find the right bank. Right?...
Tom Matthews
Oct 22, 20192 min read
5 Steps to Get Rid of Your Payroll Frustration
The largest expense of all service companies and almost all other companies is employee costs. If the comments I get from my clients are...
Tom Matthews
Oct 8, 20192 min read
Do You Have to Pay Overtime?
All of your employees are classified as exempt or nonexempt. The practical difference is you have to pay overtime (1 ½ times the hourly...
Tom Matthews
Aug 19, 20193 min read
You need to up the recruiting game
I do not have a client that has not told me it is hard to find good staff. Every industry, every job duty. Now add up the costs...
Tom Matthews
Aug 19, 20192 min read
You Need to Be Deliberate When Selling Your Business
We have published a book on the steps to exiting your business (let me know if you would like a copy of the book). We know what we are...
Tom Matthews
Aug 19, 20192 min read
Winston Churchill Thoughts
My Father sent me an email with quotes from Winston Churchill. They are very good and very thought provoking. I hope you enjoy them!
Tom Matthews
Aug 19, 20192 min read
What Is Your Level Of Competence?
As leaders, it is important to understand the level of competencies for all of the staff at our company – including the leadership team.
Tom Matthews
Aug 19, 20192 min read
The Art Of Leadership
There is a high correlation between those that are successful and those that have highly developed leadership skills.
Tom Matthews
Aug 19, 20192 min read
Ted Talks and Your Sales Team
As leaders, one of our main responsibilities is setting our team up for success. This takes many forms – from a great work environment to..
Tom Matthews
Aug 19, 20192 min read
You're All Great Problem Solvers BUT...
At this stage of the game, we are all pretty good problem solvers. Someone comes to you with a problem – you think about it...
Tom Matthews
Aug 19, 20193 min read
Only Perfect Practice Makes Perfect
Most of us (including me!) use the phrase Practice Makes Perfect. I have learned that this is not good enough.There are two main problems..
Tom Matthews
Aug 19, 20192 min read
Leadership Is Necessary
The Chamber of SW Florida had a one day retreat. There were many topics discussed and I would like to talk about one of them.
Tom Matthews
Aug 19, 20193 min read
How Much Mediocrity Do You Accept?
I wanted to write about this because I have seen instances of this with many of my clients. Of course I am the enlightened one so...
Tom Matthews
Aug 19, 20192 min read
Excel Is Your Enemy
You accounting department has two goals when delivering information to you: it must be insightful and/or it must help you make a good...
Tom Matthews
Aug 19, 20192 min read
Do You Manage Your Lawyers?
This is a post based on a recent client experience. He sued a competitor (rightly so) using the law firm that he has always used.
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